힐튼 코로나바이러스 대응 (정부 여행제한시 전액환불)

 

필리핀에서 3월 19일부터 4월 14일까지 지역사회 검역 강화 조치가 시행되는 동안 봉쇄 안내를 하였었죠?

하지만, 오늘 주 필리핀 대한민국 대사관 공지를 보니 18일 0시 출발하는 항공 탑승시 자기진단 앱 설치해야만

가능하다고 공지가 올라왔네요

 

주 필리핀 대한민국 대사관 공지

 

 

4월 11일 ~ 4월18일 필리핀 힐튼 / 콘래드 예약을 해두었는데

이렇게 어렵게 필리핀 마닐라 여행을 가야할까 고민이 되고 있는데

힐튼에서 아래와 같이 공지가 올라왔네요

 

주요 내용은 아래와 같아요~

 

정부 제한사항:

정부발 여행제한 조치의 영향을 받는 지역에서는 계속해서 환불을 철회하거나 전액 환불해 줄 것이다.
기존 예약:

2020년 4월 30일 이전에 도착하기로 예정되어 있는 모든 예약은 당신이 도착하기 24시간 전까지 무료로 변경하거나 취소할 수 있다.
신규 예약:

2020년 4월 30일 이후 도착 날짜에 대해 예약된 취소 불가 – 예약은 도착 예정 시간 전 최대 24시간까지 무료로 변경 또는 취소할 수 있다.
힐튼 웹사이트, 앱 또는 콜센터를 통해 예약한 내용을 조정해야 할 경우 힐튼 게스트 지원팀에 문의하십시오. 다른 여행 사이트를 통해 예약한 내용을 조정해야 할 경우, 도움을 받으려면 해당 여행사에 문의하십시오.

 

 

https://www.hilton.com/en/corporate/coronavirus/

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HILTON’S COMMITMENT TO YOU, OUR GUESTS, AS WE NAVIGATE THROUGH CORONAVIRUS (COVID-19)

As it has always been, the safety and security of our guests and team members remains our highest priority. We are doing everything we can to ensure your travel safety and provide maximum flexibility as the situation around novel coronavirus (COVID-19) continues to evolve.

We will continue to update this page with the latest information regarding travel safety, booking flexibility, and Hilton Honors membership Points and Status.

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Your Travel Flexibility – Updated as of March 16, 2020

We remain committed to offering you flexible booking options. Given these unique circumstances we are making additional adjustments to our individual booking policies to give you extra peace of mind:

• Government Restrictions. In regions affected by government-issued travel restrictions, we will continue to waive change fees or offer full refunds.
• Existing Reservations. All reservations – even those described as non-cancellable (“Advanced Purchase”) – that are scheduled for arrival before April 30, 2020 can be changed or cancelled at no charge up to 24 hours before your scheduled arrival.
• New Reservations. Any reservation you make – even those described as “non-cancellable” (“Advanced Purchase”) – that are booked between today and April 30, 2020 for any future arrival date, can be changed or cancelled at no charge up to 24 hours before your scheduled arrival.

If you need to adjust reservations made via the Hilton website, app or call center, please contact the Hilton Guest Assistance team. If you need to adjust reservations made through another travel site, please contact them for assistance.

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Health and Hygiene – Updated as of March 12, 2020

We take great pride in maintaining the highest standards of cleanliness and hygiene. In response to the coronavirus, we have taken additional measures developed in consultation with global and local public health authorities (including the WHO and CDC) to make our cleaning and hygiene protocols even more rigorous:

• Our hotel teams are receiving ongoing briefings and enhanced operating protocols.
• We have increased the frequency of cleaning our public areas (including lobbies, elevators, door handles, public bathrooms, etc.) and have continued the use of hospital-grade disinfectant.
• We will continue to adjust food and beverage service in accordance with current food safety recommendations.
• We have increased the deployment of hand sanitizers.

We have activated our regional and global response teams to provide around-the-clock assistance to our hotels and are prepared to act swiftly should we be alerted to a case of coronavirus at one of our properties.

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Your Hilton Honors Points and Status – Updated as of March 16, 2020

We know that earning Hilton Honors Points and Status is an important way we show appreciation. We also know the current travel environment may limit your ability to stay with us.

• We will pause the expiration of all points scheduled to expire between now and May 31, 2020.
• We will make updates to the requirements for earning tier status for 2021. Since the situation is still evolving, it is too early to make and announce specific changes. We are committed to sharing details as soon as possible.

At Hilton, we believe it is in challenging times like these that the power of hospitality is needed most of all. Whether you are traveling now or in the future, our team members are ready to welcome you with the Hilton hospitality you’ve come to expect.

Hilton Honors Co-Brand Credit Card Weekend Night Rewards – USA Only

The following adjustments are being made for Hilton Honors American Express Co-brand Card Holders in the U.S.:

• We are extending the expiration date of all unexpired Weekend Night Rewards as of March 11, 2020 to August 31, 2021.
• All Weekend Night Rewards issued before August 30, 2020 will be extended to expire August 31, 2021.

Hilton Honors Experiences

We are monitoring all active Experiences to ensure the safety of our members and provide maximum flexibility. For more information as it relates to event cancellations and Point refunds, please visit our FAQs page.